See BBB rating, reviews, complaints, & more. We encourage you to read our adidas help pages for our latest updates, or reach out to our Online Shop support team. Creators, who love to change the game. It is now almost 02/2021 and adidas has still not returned my money back. I called on Christmas Eve and the first agent send me an email saying they would be delayed and they would arrive on Monday December 28th. My issue is not that Adidas should be solely responsible for someone stealing their product, it's that they take NO RESPONSIBILITY at all when they know I never received the product. Our online shop customer service team are available and happy to assist you during the following times: Mon to Fri 8:00AM – 8:00PM AEDT This is a multi-location business.Need to find a different location? 22% View Statistics. If Adidas continues to use this terrible company, I won’t be ordering from them anymore. Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City Gurgaon Gurgaon District Haryana India - 122001. The styles are first class and I am very satisfied with Adidas. Reply. As Customer Service Experts, it's our main priority to ensure that you are being well serviced. All they’ve done is create a shipping label. Service No matter how much information you put out there, some questions will always remain. One item shipped with FedEx and arrived within a few days. Despite the doubts, the first Kanye and adidas release was a hit with consumers — the YEEZY BOOST 750 sold out in just 10 minutes. 8677 Logo Athletic Ct. Indianapolis, IN 46219. Overview of BBB Rating . ConsumerAffairs is not a government agency. I am highly disappointed the way they treat their customers even when they know their product is having manufacturing defect but they deny to accept it and instead of refund, their branch staff insist the customer to buy another product. Sign up to receive our free weekly newsletter. Adidas is known for providing high quality sportswear at affordable prices. Not sure if your address is considered rural or non-rural? So you're telling me I have to wait almost a month to receive my order? Sign Up Complete. If you cannot find the answer to your question here, we recommend you read our help pages or contact our Online Shop Customer Service team HERE. This includes analysing my overall interactions with adidas (such as my shopping history, use of apps, social media and personal data I share with adidas) in order to send me personalised commercial messages about adidas products. Here are the 6 KPIs that should be in every customer service report. Sustainability Sustainability Contact We welcome your views about our efforts to become a more sustainable company. I am experiencing horrible customer service with Adidas, and I don't know where else to turn but social media. Google Play . To stay focussed. With Service Cloud, adidas empowers its staff of 1,100 care agents to deliver faster, smarter service in whichever format consumers prefer — phone, email, web, or social — all from a single application. 1. Thank you, you have successfully subscribed to our newsletter! Check the delivery status of your order in the table below. 8677 Logo Athletic Ct. Indianapolis, IN 46219. CUSTOMER SERVICE We aim to respond to your inquiries within 2-4 business days. They cheat their customers and do no cooperate despite providing each details regarding this matter to the management. Cannot fault adidas and their customer service. This is ridiculous, I can’t even get a refund. Have called and emailed adidas and their customer service offers no explanations, or discounts, only hollow apologies. 685 Cedar Crest Road Spartanburg, SC 29301. What are we suppose to do about this? Cannot fault adidas and their customer… Cannot fault adidas and their customer service. They will cause you enormous amounts of stress and wasted time. Then break them again. 137. Then break them again. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Adidas in an easy-to-use summary, as well as a full comparison of the 3 ways to reach Adidas, compared by speed and customer recommendations. Welcome to adidas Shop for adidas shoes, clothing and view new collections for adidas Originals, running, football, training and much more. Unsubscribe at any time. In order to initiate a price match request, please contact our customer service department at 1-855-823-4327 within 14 days of your original purchase. This includes sending me information about adidas Group products. We value your privacy. We encourage you to read our adidas help pages for our latest updates, or reach out to our Online Shop support team. adidas official online shop for adidas shoes, clothing & accessories. Its location on this page may change next time you visit. Online Customer Service Chat Support: available 24/7 or Call: 1-800-982-9337 available 5am - 8pm PST, 7-days a week. Initial Adidas complaints should be directed to their team directly. Teams / Growers / Customer Service Bridging the gap between products and athletes, or fashion lovers is a construction that demands stability, and once in a while a bit of flexibility. In music. Customer Reviews are not used in the calculation of BBB Rating. See reviews below to learn more or submit your own review. I received different responses from customer service but after all the back and forth I was only offered a refund. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details. All Rights Reserved. You’re asking your customers to express an emotion, and emotions are harder to grasp than objective facts, such as the sales department's financial KPIs. Adidas is a world famous manufacturer of sport apparels and products. All attempts to get replacements or a refund have failed and they will not respond to me other than to tell me to file a police report or deal with the carrier THEY CONTRACTED. 1. You can track your order by going to your Order History under My Account. GB. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I place an order for a few different items, which are all Christmas gifts, on December 8th. The rest of the items I ordered still haven’t arrived. On Monday December 28th I spoke to the second agent after waiting 30min on hold for him to look up my order he hung up on me. You will receive a confirmation to Online Help; Returns & Exchanges; Order Tracker; Creators Club; adidas Apps; Store Locator; Canada. I have had bad feet since I was 18 and could wear certain shoes and Adidas sneakers are one of the only sneakers that don't hurt my feet. You can contact the customer service representative of Adidas calling Adidas's helpline phone numbers. CUSTOMER SERVICE We aim to respond to your inquiries within 2-4 business days. Segmentation, targeting, positioning in the Marketing strategy of Adidas . After ordering Adidas shoes for a family member I had a completely empty box shipped to me in which you could see the box had been cut and the shoes removed. 2. Useful. To win the match. Break the rules and define new ones. You can call Adidas at toll free number, write an email, fill out a contact form on their website www.adidas.com, or write a letter to Adidas America, 5055 North Greeley Avenue, Portland, Oregon, 97217-3524, United States. For those of you who have not dealt with AMAZON for example this would have been handled so very differently. You can track your order by following the link in your Shipment Confirmation email. Adidas offers products for professional and amateur sportsmen. Great brand shoe, Product, Brand, Variety, Nice track suits, Cons: The 3-Stripes are everywhere and anywhere. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Adidas Customer Service. As I mentioned just to grab extra money, I was not given discount even the item is under ongoing sale offer. I have ordered and returned several items, each time they have delivered and refunded swiftly. I spent almost 2 hours on hold with no response (after which I hung up). We supply teams and individuals with athletic clothing pre-match. DO NOT BUY FROM ADIDAS ONLINE. Copyright © 2020 Consumers Unified LLC. Discover the newest adidas collections, Originals, Running, Soccer, Training & more. We are looking forward to helping you out. I asked to speak with a manager again and I have to wait 3-5 days for a callback! We value your privacy. Your opinion counts. Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I've called the Adidas customer support line four times. The item was damaged so I had to return it and get something else. Below you can compare and contrast the 3 ways to contact Adidas by looking at which ones are the fastest and which ones other customers recommend the most for solving Adidas customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. adidas Team Apparel and Football Gloves. We design sports apparel that get you to the finish line. In 10/2020 I returned a pair of Ultraboost back to adidas due to fit. They were sitting on the shelf for a while. I feel like they have all that I need. Sometimes they put me on hold for 30min until I have to hang up or they just hang up on me if I ask any questions. What can we help you with. I have been charged extra amount of AED 184 even the item was under sale but a stubborn, egoistic sales lady didn't apply discount on the item and I have sent numerous emails regarding this issue but no response received at all. Personalized shoes will be delivered to the customer within 10 days of their placing the order. The items have been good quality and washed and worn really well. I have ordered and returned several items, each time they have delivered and refunded swiftly. The shoes all sold out and resale prices soared, sometimes reaching more than a thousand dollars for a single pair of shoes. I think the whole things is ridiculous and I WILL NEVER give them business of any kind. Customer satisfaction rating. As a result, customer service is more efficient for the company and, crucially, more personalized and convenient for consumers. Several times a year the company releases new collections and models. Again they used FedEx for this item and it arrived yesterday. Pending. Share. Monday - Friday 10AM - 9PM NZDT. They tell you everything you want to hear to get you off the phone. Absolutely horrible customer service and zero desire to stand by Adidas product, customer satisfaction and desire to earn loyalty. Make sure you check the delivery times for the product type of your order. In sports. After few wears sole of one of the trainers cracked in half. Break the rules and define new ones. With Service Cloud, adidas empowers its staff of 1,100 care agents to deliver faster, smarter service in whichever format consumers prefer — phone, email, web, or social — all from a single application. This is an extremely rare scenario which adidas endeavors to avoid; TRACKING YOUR ORDER. Please follow the adidas.com return process to complete your return or exchange. Ordered sneakers 12/4/20, still have no arrived. I waited another 45 minutes to get through. However, before reaching out to… This company is not yet accredited. 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