The full process … An easyJet holidays spokesperson explained: “Following the Prime Minister’s announcement this evening (4 January) and the implications for international travel from the UK, we are reviewing all holiday bookings. For flights: Most refunds are issued within 12 weeks. If you have already started your journey. Express. At present package holidaymakers whose trips … order back issues and use the historic Daily Express Customers will be given a refund credit note or entitled to a full refund. Nine Met Police officers are hit with £200 Covid fines after being spotted tucking into breakfast INSIDE... Is this why UK's vaccine drive is stalling? If the provider cancels your holiday, the package travel regulations mean you are entitled to a refund. However, depending on the airline, some refunds may take longer. You’ll get a full refund but won’t be entitled to any compensation. As a result of holiday cancellations, some people have been offered refund vouchers instead of cash refunds, but they've caused some anger and confusion with travellers. I'm not due to travel for a while yet - can I still get a full refund? You may be entitled to a replacement or a refund. Or, cancel your booking and claim a refund (incl. Can I cancel and get compensation? It is important to note that the deposit you paid for when you booked your holiday (£60 per person) is non-refundable. All holidays before 15 May 2020 have been cancelled. Global travel has taken a significant downturn due to the coronavirus outbreak. If your holiday is off (whether it was your choice or not), you're entitled to a refund. With cancelled package holidays, you're due a full refund with 14 days. How do I cancel my Holiday Jet2 Holiday? Spain flights: What documents do you need for Spain post-Brexit? If I cancel my travel plans can I claim any cancellation costs on my travel insurance? As part of the scheme, customers are entitled to free cancellations with a full refund should they change their mind up to 28 days before departure. "For customers due to travel from 12th February onwards, we will provide another update closer to the time,” said a spokesperson. These may include medical advice against you or a member of your group from travelling or government advice against travelling. We are no longer accepting comments on this article. You should check with your travel insurer if the reasons for your trip would or would not invalidate your travel insurance. We will use your email address only for sending you newsletters. It has set out a preliminary restart date of February 15, however, this will be reviewed in line with the Government position at that time. According to a statement on TUI’s website: “As a result of the latest national lockdown measures announced on 4 January 2021 we’re cancelling all holidays in line with international travel restrictions. If my holiday is cut short because of the Coronavirus outbreak, am I entitled to compensation? Show all | Hide all. If you booked a … Today’s updates come as part of wider CMA work on cancellations and refunds, which has included commitments from major holiday lets firms Sykes Cottages and Vacation Rentals to … The Government will advise against travel to a destination when it judges the level of risk to be unacceptably high. In a statement, Virgin said: "In line with the new national lockdown restrictions we have reviewed the upcoming holiday schedule and will be cancelling all holidays up to and including 14 February 2021. The holiday provider is cancelling all holidays departing from English airports until mid-February. HENRY DEEDES watches the US gearing up for... Will ANYONE go to Trump's send off? This is up to and including February 11, 2021. It advises: 'Given the extraordinary volume of enquiries, and the rapidly changing situation, the best course of action for travellers with future bookings is to monitor and follow Foreign & Commonwealth Office (FCO) advice for the destination they are travelling to, and wait for their travel provider to contact them if the situation changes in regards to their booking. Can I get a refund if I cancel my holiday? Some companies have paused their sales of travel insurance. It should also include or link to guidance to filling out the claim form. The good news is that you can cancel your holiday with Jet2. Travellers are also advised to read the FCO travel advice for the country they are travelling to. You should also check with your travel insurer to see whether you have any cover available under the policy. “We will be contacting customers whose holidays can no longer go ahead with the option of cancelling for easyJet holidays credit which can be used to rebook an alternative holiday, or customers can choose a full refund back to their original payment method. From midnight on Monday, the United States will become the latest nation to extend travel restrictions on British nationals, amid the continuing coronavirus pandemic. Following the announcement of the third national lockdown in the UK, holiday firms including easyJet holidays, TUI and Thomas Cook have issued updates for customers. Deaths double in a fortnight with 1,260 victims in England... Robbie Williams, 46, 'is forced to self-isolate at £106,000-a-week villa in St Barts with the family after... New strain of coronavirus is discovered in GERMANY as Merkel declares lockdown restrictions must be extended... Daily Covid testing in English schools is halted just weeks after £78m 'milestone' programme was announced... 'We don't watch the news': Lockdown-flouting revellers claim ignorance of global pandemic as police bust... Cotswolds crazy in lockdown! Check your travel insurance policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. It might take longer to get your refund at the moment because lots of people are asking for refunds. In certain circumstances this may not be possible. Please be patient with us as we do this.”. "To simplify the options and to provide immediate peace of mind for customers whose holidays will no longer be going ahead, we're automatically providing a digital voucher for the value of their trip, redeemable up until 30 September 2021, which they can use to rebook a holiday, departing any time before 31 December 2022.". When the FCO announced that it advised against all but essential travel to the USA, I headed to our local Virgin Holidays store. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. The company has put in place a system for refunding their customers for cancelled holidays. Travel insurance may cover non-refundable cancellation costs, in specific circumstances. accepting vouchers or other alternatives to cash refunds; Holiday cancellations. If there is no Government advice against travel to your destination, you’re free to make the choice not to go, but there's no obligation on your holiday company to give you a refund. Slow vaccine rollout could make lockdown last PAST Easter as Priti Patel blames AstraZeneca and Pfizer for... Trump 'wants to ditch the Republicans and start his own Patriot Party' after telling supporters his movement... How Trump's early White House departure has caused a logistical nightmare over the nuclear codes: Military... How petty can you get? “We will also be in touch with customers with later departure dates to remind them of our easyJet holidays Protection Promise which offers ultimate flexibility and reassurance.”, DON'T MISSHolidays: France, Italy, Spain, Greece & Portugal FCDO travel advice [FCDO ADVICE]Spain flights: What documents do you need for Spain post-Brexit? Insurers take account of when any risk becomes more of a probability than a possibility and then make commercial decisions. For more information, see ABTA's advice page at abta.com/coronavirus and ABI at www.abi.org.uk. As the travel industry implodes because of the coronavirus crisis, rules on refunds for cancelled holidays are to be suspended. The situation will doubtless be of concern not only to those who are currently abroad in affected countries, but also those planning a trip in coming weeks. Virgin Holidays, the package holiday arm of Virgin Atlantic, is similarly cancelling its holiday deals due to the lockdown announcement. The bad news is that you have to pay cancellation charges and you may not be able to recover much. This would not normally give you the right to a refund. If the Foreign Office has advised against travel to a country, specific resort or area of a country, does my travel company have to give me a full refund? The comments below have not been moderated. Holidays are once against facing cancellation due to the latest UK lockdown. Britons who had been eyeing an escape in the winter months now face more waiting until they can jet off. If you are unsure, check with your travel insurer. Again, ATOL's list of failed providers should be your first port of call for info on how to claim. Whilst you might be happy with an alternative offered by your travel provider, if you want to be refunded this must be processed by the company within 14 days. Please see our Privacy Notice for details of your data protection rights. Customers will be entitled to a refund or given the option to move their holiday to a later date. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. If you booked a holiday and it is cancelled you may be offered a Refund Credit Note or a voucher. We booked our package holiday – flights, hotels, park tickets, car hire etc – through Virgin Holidays, paying the initial deposit in May last year and the balance in January. Here are the answers to some of the most pressing questions for travellers right now: Which countries have the Government advised against travel to? Bee Gees' Barry Gibb, 74, hints he had a steamy romp with wife Linda Gray... Coronavirus advice for customers | News | ABTA. Package holidaymakers whose trips are cancelled are also entitled to all their money back under the Package Travel Regulations. The holiday provider is cancelling all holidays departing from English airports until mid-February. Published: 14:30 GMT, 15 March 2020 | Updated: 20:11 GMT, 15 March 2020. Many policies can be extended for a specific period, if you are unavoidably detained from returning to the UK. 'Many travel companies are doing all they can to offer flexible booking policies at this time, such as giving customers the option to change their departure dates without charge, so we'd recommend talking to them about the options that are open to you.. Just how will the latest travel restrictions due to coronavirus affect British travellers? I am sure that after many more weeks spent at home - and with the progress of the vaccine rollout - we will see an even bigger demand for people to escape to the beach this summer. Will my insurance cover anything? What happens if my travel plans are affected? After the refund credit note has been received holidaymakers can then ask for a refund. Your rights to cancel and get refunds from holiday companies, travel agents and airlines all vary so check ‘em out now before the holiday is upon you. Travel insurance policies may cover some out-of-pocket losses, and also help you to leave the area if a warning to return back to the UK comes into effect while you are there, if you are unable to get assistance from any other source. If something was cancelled that wasn’t a package holiday or European flight, check the terms and conditions to find out when you’ll get your refund. It had proved impossible to get through by phone but once in store, they couldn’t have been more helpful. Travel insurance for new customers remains available, but people should shop around for the cover that best meets their needs. If your holiday departs after 1 May 2020, but you choose to cancel, you will receive credit to use on an alternative tour with a departure date before 30 April 2022. Pfizer cuts supplies while it upgrades factory in Belgium... How can Covid be decimating care homes AGAIN? Pound euro exchange rate drops as third UK lockdown announced, Brexit travel: Expert says Britons ‘should not be too worried’, Flights: Passenger rights if a flight is delayed or cancelled, Turkey, Italy, Cyprus, Portugal & the Netherlands FCDO update. Frustratingly, most providers are advising guests who want a refund to claim on their holiday insurance, even though, like Nick, few people take out insurance for a … While travel agents and third-party booking sites have their own terms and conditions, all are still subject to Australian Consumer Law. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. According to ABTA, a trade association for tour operators and travel agents in the UK, the current situation is 'extraordinary', with official advice changing rapidly. So just what are the restrictions that have been put in place, which countries can you not travel to and can you claim a full refund if coronavirus affects your holiday? Jet2holdays has extended the “suspension” of its package holiday offering until mid-February. “We’re all desperate for a holiday and right now there are great deals to be had for early booking.”, READ MORE: Flights: BA, easyJet, Ryanair, TUI & Jet2 updates as holidays axed. For information regarding reservations and hotel status, please visit www.ihg.com or contact 1-877-424-2449. If your package holiday was cancelled, you don’t have to accept a refund credit note, nor do you have to rebook. Why is this? Axa, Aviva, the Post Office and InsureAndGo have limited their policies for claims relating to coronavirus. If I am in an area and the Government advice is to return home, will my travel insurer cover any additional costs for getting back to the UK? If you have booked a package and are not due to travel imminently, tour operators will decide on an ongoing basis how far in advance they’ll begin offering alternative arrangements or providing refunds. Under the Package Travel Regulations, if you book a holiday including transport and accommodation that is cancelled by the operator, you are entitled to a full cash refund within two weeks. “Customers due to travel from an English airport before mid-February will be contacted in departure date order to discuss their options, which will include amending to another holiday with an incentive, receiving an ATOL-protected refund credit note with incentive, or cancelling and receiving a full refund. If you travel against government advice then you are likely to invalidate your travel insurance. The stage is set: J-Lo rehearses on the Capitol steps, the finishing touches are put on the Field of Flags... 'To heal we must remember': Joe Biden and Kamala Harris pray for the 400,000 Americans who have died of... Biden drops the flag on Trumpism... but will the U.S. let him? My options were to rebook for later in the year, take a credit note for the value of the holiday to use when w… This depends on how you booked your holiday and what the terms and conditions say. easyJet holidays says it is contacting customers who are impacted by cancellations to discuss their options. Army on standby as second day of Storm Christoph chaos dawns: Heavy rain puts thousands of homes on flood... Ex-Power Rangers star Andrew Gray is branded 'abusive' and 'psycho' after he verbally assaulted his... THERESA MAY: Britain threatened to break the law. Does my holiday come under this? If there is no Government advice against travel to your destination, you’re free to make the choice not to go, but there's no obligation on your holiday company to give you a refund. 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