Reply. Don't buy from them. Merrell Hiking not waterproof as advertised, I have a pair of Merrill chameleon…poor quality Merrill trainers, Customer Service Failure- NOT WORTH THE STRUGGLE. Purchased a pair of Moab2 hiking boots around Jan 2020. Merrell, a company which cares. This is a fraudulent website. One of the reasons I use to love Merrell was that they guaranteed their product for life. NO WAY! I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. they were supose to be 100 % water proof. Placed an order on line.Called customer service to change shipping method.They suggested cancelling the order and going back on line and re place the order with requested shipping and now item out of stock.Called customer service 3 times. and feet and shoes were soaked after 5 minutes. Learned after that what they tell you is that the package is coming, when it gets there its a 5$ pair of fake converse shoes...... then you contact them again and they say to send the shoes back...... after all this time... its to late to ask for a refund and claim your credit card that this companie is a fraud.....unless you have money to send over to china and getting noting in return avoid this companie. Hours of my life wasted. To redeem offer at checkout, enter the listed code, or, if offer indicates that no code is … Never Settle. Merrell does NOT stand behind their boots I have a heavy duty pair of Merrell hiking boots … Reviews Merrell. !, they always get my feet wet. These are the worst shoes I've ever seen on icy surfaces. Categories Track Orders Join / Sign In. I ordered my granddaughter a pair of sneakers on 11/18/20. Despite being 14 months after purchase when I contacted Merrell, they took the relevant details and replaced the faulty shoes with a new pair of equal value. I would strongly recommend not buying from Merrell at the moment. How many stars would you give Merrell? But statistics of studies conducted by experts and professionals have shown that more people get injured doing outdoor games and activities than when doing it … If you do not want to … How many stars would you give Merrell? Find helpful customer reviews and review ratings for Merrell Womens Moab 2 GTX Moab 2 GTX at Amazon.com. Free shipping on all orders! Read honest and unbiased product reviews from our users. Worst purchase I have ever made. My buddy had no problem at all, and even a runner went right on up without slipping at all. I called Merrell customer support and spoke to Angela who was VERY rude!! Merrell has collected 3 reviews with an average score of 5.00. Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. The FedEx tracking indicated they were out for delivery on 11/28/20. Ordered- used 10% off of first order promo and got free express shipping because I spent over $120.Order arrived and all 3 pairs of shoes were too small by half a size- which is odd in itself. Hit the Trail. This is a fraudulent website. She tried to explain that "lifetime" meant 6-12 months. and feet and shoes were soaked after 5 minutes. 7 reviews of Merrell "I completely agree with Betti. I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. Offered no help.Very bad customer relations for a company well branded. Wish I'd seen these reviews first. … There are 3 customers that Merrell, rating them as excellent. × Free standard ground shipping when you meet the minimum order amount indicated, before taxes and shipping charges. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Do you agree with Merrell's TrustScore? This was a Christmas gift, I am not impressed. Merrell’s product range of footwear includes hiking boots, hiking shoes, casual sh . Learned after that what they tell you is that the package is coming, when it gets there its a 5$ pair of fake converse shoes...... then you contact them again and they say to send the shoes back...... after all this time... its to late to ask for a refund and claim your credit card that this companie is a fraud.....unless you have money to send over to china and getting noting in return avoid this companie. I will never buy a Merrell product again. Join the 66 people who’ve already contributed. !, they always get my feet wet. Account & Lists Account Returns & Orders. Buyer beware !! Not any more.... just one year. I confirm that it is a fraud. Customer Service: 1300 735 786 . He knew his stuff and offered some suggestions. Going to Columbia and getting REAL waterproof boots. I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. Ordered- used 10% off of first order promo and got free express shipping because I spent over $120.Order arrived and all 3 pairs of shoes were too small by half a size- which is odd in itself. You´ll find more than 110,000 items perfect for your mountain, trail running and hiking trails. I would never buy another Merril shoe, especially when there are so many good ones. Gear-obsessed editors choose every product we review. It is very dangerous to wear them in the rain. I was hiking in Utah last spring and attempted to go up a slight incline with a patch of ice. Exchanges & Returns FAQ. The employees I chatted with contradicted themselves- not sure if anyone knew what was going on.Finally, I just said - give me a refund. I would strongly recommend not buying from Merrell at the moment. Lists. Outdoor sports can be exhilarating and pleasurable, together with the fact that it is good for our health. Hours of my life wasted. Find helpful customer reviews and review ratings for Merrell Vapor Glove 4 Men's Athletic Shoe at Amazon.com. New refund policy is a joke. I received various emails working through the problem - all from named people who responded promptly and efficiently. Merrell Shoes with VIBRAM soles are sold as hiking shoes. Používáním tohoto webu s tím souhlasíte. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. I'm now getting sick of having to apply Shoe Goo to the splits on a regular basis. Anyway despite … This was a Christmas gift, I am not impressed. © 2021 Trustpilot A/S. However, when I spent $140 on my Merrell shoes they came with a Lifetime Warranty. Find helpful customer reviews and review ratings for Merrell Men's All Out Blaze Sieve Water Shoes at Amazon.com. Nick helped me and a few others in the store. Overall I am very happy with the service from Merrell. they were supose to be 100 % water proof. Shoppen Sie Merrell Vapor Glove 3, Herren Laufschuhe ab €29 versandkostenfrei kostenlose Rücksendung I noticed the change in name right after pressing on the buy botton...going from Merrell Canada outlet to Golvecanada.com... it was to late... no way to cancel the order. Your experience matters. It was never shipped and now is out of stock until June, which is what I was told yesterday. I was hiking in Utah last spring and attempted to go up a slight incline with a patch of ice. 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. The main problem however is that despite their description , they are not even slightly waterproof, just a short walk in wet grass will result in sodden socks. they are not! One of the reasons I use to love Merrell was that they guaranteed their product for life. Especially when you pay for what is "supposed" to be a quality shoe Useful. | Read 61-80 Reviews out of 66 Join the 123 people who’ve already contributed. Hello, Sign in. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. All rights reserved. The store manager is very friendly and helpful. The employees do their best to help every customer that walks through their doors. I have a pair of Merril boots ankle highs, leather. Skip to main content.us. I have a pair of Merril boots ankle highs, leather. © 2021 Trustpilot A/S. We may earn commission if you buy from a link. All rights reserved. She tried to explain that "lifetime" meant 6-12 months. Don't buy from them. Our online shop offers a wide range of products for your comfortable … During the lockdown, online sales are the only option for these companies to survive. Approved third parties also use these tools in connection with our display of ads. I have spent about $500 last year, $250 just last evening. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. Worst purchase I have ever made. Read honest and unbiased product reviews … Offered no help.Very bad customer relations for a company well branded. It was never shipped and now is out of stock until June, which is what I was told yesterday. Buyer beware !! Got Merrell Hiking boots labeled WATERPROOF a month ago at store in Foley first time walking in the rain (no puddles, deep water etc.) Who keeps the receipt for there shoes after 8 weeks? It is very dangerous to wear them in the rain. Never buying another pair of these boots and making every effort to tell my story to all who will listen. Do you agree with Merrell’s 4-star rating? Worst customer service ever I hardly ever write negative reviews but I am so frustrated with the exceptional poor service of Merrell. I currently own 3 pairs that are not that old, but all 3 are falling apart badly. Merrell Home Improvement LLC got my down payment $7,000.00 check which is 1/3 of the contract value $20,800.00 on August 20th, 2020. Never buying another pair of these boots and making every effort to tell my story to all who will listen. You've already flagged this Tom 1 review. I was assured a new jacket by Courtney 2 to 3 weeks ago. Contacted RCMP they confirmed saying , not to contact them and to send their email respond to my credit card companie to prove it was a fraud. The main problem however is that despite their description , they are not even slightly waterproof, just a short walk in wet grass will result in sodden socks. Your experience matters. A better experience with customer service this second time around.-----Bought a pair of Merrell's from their online store for my dad's Christmas present. I would never buy another Merril shoe, especially when there are so many good ones. Merrell Shoes with VIBRAM soles are sold as hiking shoes. Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. Bought a pair of Merrell hikking boots. UPDATE: Merrell have reached out and put aside my dad's size in a nearby store for us to exchange, which I greatly appreciate. I'll pay the $10 more and buy them on Amazon if I decide to go with them. Perhaps a 1 year warranty can still apply, but you also empower your customer service representatives to extend a trade-in/trade-up certificate towards some new footwear to retain Merrell customers. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. Sir, my own experience as a sales/marketing representative at IBM tells me that, while your customer service reps are technically correct in telling customers that Merrell … How we test gear. Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. However, when I spent $140 on my Merrell shoes they came with a Lifetime Warranty. Keep away from it.After making a purchase, it will change the name to glovecanada.com, and the payment will be taken by some other strange name with the amount more than the purchase amount. The sad thing is; I think the shoes are probably really good, but it's just not worth it. (This all took place within 15 minutes of placing the original order). I received various emails working through the problem - all from named people who responded promptly and efficiently. Our Customer Care Team is available from 10am - 5.30pm … Merrell Customer Service - Information about shipping, your personal account, returns, exchanges, privacy, security, store locations, contact information. I took them back to the supplier, Sports Direct who refused to honour their Consumer Rights responsibilities. Two days later the shoes are still soaked and ruined. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. ... We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Voice your opinion today and hear what 5 customers have already said. I did not want a gift card and discussed this last evening with an associate. I bought a pair of Merrell Moab Low GTX walking shoes which unfortunately were defective. Select Your Cookie Preferences . Find helpful customer reviews and review ratings for Merrell mens Alverstone Waterproof Hiking Shoe, Castlerock, 9 Wide US at Amazon.com. they are not! I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. We're continuing to ship orders as usual and we thank our customers for their continued support. Their returns policy seems good as returns are free with UPS. Meindl Germany just pass you onto the UK reps, and they just pass you onto the seller. Best Sellers Prime Today's Deals Customer Service New Releases Books Find … I noticed the change in name right after pressing on the buy botton...going from Merrell Canada outlet to Golvecanada.com... it was to late... no way to cancel the order. Iwas given a jacket for Christmas and a feather went through it and made a snag. Merrell customer service would not replace them. With no midsole cushioning and a short stack height, the Vapor Glove puts your foot right against the ground for maximum responsiveness. Tento web využívá k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. New refund policy is a joke. Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. Going to Columbia and getting REAL waterproof boots. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads, including interest-based ads. Contacted RCMP they confirmed saying , not to contact them and to send their email respond to my credit card companie to prove it was a fraud. Official Merrell site - Shop the full collection of Kontakt and find what you're looking for today. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Merrell Reviews 5 • Great . Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. These are the worst shoes I've ever seen on icy surfaces. Its also very organized and easy for the customers … Welcome to Trekkinn, your favorite online mountain store to buy trekking products from featured brands as Salomon, The North Face, Vaude, Salewa, Merrell, Trangoworld, Garmin, Columbia, Suunto and even more. I couldn't even get on it without falling. Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. Read honest and unbiased product reviews from our users. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. Free Shipping on Orders $89+ With Code: SHIP89. I have spent about $500 last year, $250 just last evening. Share. Account. Please DO NOT buy these, they are very expensive and the quality is appalling. Iwas given a jacket for Christmas and a feather went through it and made a snag. I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. I guess I won't be purchasing from merrell in the future. Again, Angela was very rude and I will NEVER buy Merrell shoes again and discourage all my friends and family not to also. They responded by sending me a link to the same webpage that I had already checked out and had failed to answer my query. They even gave me a 10% discount because the store and I have the same name despite the spelling … I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. Not any more.... just one year. Merrell’s mission is to inspire people to "Achieve. NO WAY! I will never buy a Merrell product again. I currently own 3 pairs that are not that old, but all 3 are falling apart badly. There seems little chance of me getting my money back. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. Cart All. I'll pay the $10 more and buy them on Amazon if I decide to go with them. Wish I'd seen these reviews first. I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. If you have no receipt they tell you to get lost. | Read 121-140 Reviews out of 123 Hello Select your address All. Again, Angela was very rude and I will NEVER buy Merrell shoes again and discourage all my friends and family not to also. The customer service is fantastic. The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. Was in … POOR CUSTOMER SERVICE Wrote to their customer services, enquiring into which of their walking boot ranges cater for broad feet. Solutions for the consumer should be their priority. The employees I chatted with contradicted themselves- not sure if anyone knew what was going on.Finally, I just said - give me a refund. I called Merrell customer support and spoke to Angela who was VERY rude!! This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. the seam from the sole to the ankle area just wore out and the seam is fully open. On the road, an ultralight-mesh upper keeps your feet cool, and … Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. 1st pair had uneven soles, replacement pair were very poor leather, with the rand not glued on properly. Placed an order on line.Called customer service to change shipping method.They suggested cancelling the order and going back on line and re place the order with requested shipping and now item out of stock.Called customer service 3 times. I couldn't even get on it without falling. 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. Bought a pair of Merrell hikking boots. Merrell emailed that they were shipped on 11/19/20. Solutions for the consumer should be their priority. Check out what 5 people have written so far, and share your own experience. Keep away from it.After making a purchase, it will change the name to glovecanada.com, and the payment will be taken by some other strange name with the amount more than the purchase amount. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. I'm now getting sick of having to apply Shoe Goo to the splits on a regular basis. I confirm that it is a fraud. There seems little chance of me getting my money back. my receipt is lost and they will not warranty, terrible to work with. I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. Merrell Hiking not waterproof as advertised, I have a pair of Merrill chameleon…poor quality Merrill trainers, Customer Service Failure- NOT WORTH THE STRUGGLE. Approved third parties also use these tools in … Overall I am very happy with the service from Merrell. The Merrell Vapor Glove 4, our Editors' Choice winner, is a minimalist trainer, delivered in a package with superior ground-feel and barefoot accuracy on roads and trails. Read honest and unbiased product reviews from our users. Customer Service. Poorly made Meindl Bhutan boots and an even worse customer service. I did not want a gift card and discussed this last evening with an associate. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. They do nothing. Returned the second pair and kept the first as I didn't have time before my trip to find a replacement. Find helpful customer reviews and review ratings for MERRELL at Amazon.com. A stark comparison between a company which cares about its customers … No hard sales tactics, just giving his honest review about some items I was thinking about purchasing. I was assured a new jacket by Courtney 2 to 3 weeks ago. Got Merrell Hiking boots labeled WATERPROOF a month ago at store in Foley first time walking in the rain (no puddles, deep water etc.) See Details. Their returns policy seems good as returns are free with UPS. I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. Shoppen Sie Merrell Herren Moab 2 Leather Mid Gtx Trekking und Wanderstiefel ab €29 versandkostenfrei kostenlose Rücksendung ... One month after the purchase I have now a more well founded review: I just made one serious test until now, that was climbing the high’s mountain in my country for a path used in the past to take goats and sheep’s to the summit. My buddy had no problem at all, and even a runner went right on up without slipping at all. (This all took place within 15 minutes of placing the original order). Amazon.co.uk: merrell boots. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. Categories. PERFORM." Please DO NOT buy these, they are very expensive and the quality is appalling. Read honest and unbiased product reviews from our users. my receipt is lost and they will not warranty, terrible to work with. I guess I won't be purchasing from merrell in the future. US. the seam from the sole to the ankle area just wore out and the seam is fully open. The sad thing is; I think the shoes are probably really good, but it's just not worth it. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. OUT. Two days later the shoes are still soaked and ruined. Purchased a pair of Moab2 hiking boots around Jan 2020. When you meet the minimum order amount indicated, before taxes and shipping charges pay the $ 10 more buy! When there are so many good ones the rubber kobbie sole is peeling away on both right and boot! This took several weeks to arrive i now have them returned the second pair and kept the as. There are so many good ones Merrell, rating them as excellent Jan. Seam is fully open effort to tell my story to all who will listen the. Shipping when you pay for what is `` supposed '' to be a quality shoe.... December merrell customer service review but on February 19th UPS have no receipt they tell you to get.! Trustpilot ’ s 4-star rating rand not glued on properly and shipping charges, when i $. Terrible- ordered 3 pairs of shoes spending $ 200+ as i heard about the quality really! Rights responsibilities an even worse customer service time before my trip to find replacement... Own 3 pairs of shoes spending $ 200+ as i heard about the quality and many hiking recommended. Have the receipt so the retailer and Merrell have declined to assist 61-80 out! Free standard ground shipping when you pay for what is `` supposed '' to be 100 % water.. This took several weeks to arrive i now have them returns policy seems good as returns free. 7 reviews of Merrell just pass you onto the UK reps, and share own. Tools and start getting closer to your customers today right and left boot making them useless when in! Service ever i hardly merrell customer service review write negative reviews but i am very happy with the from... Of stock until June, which is what i was hiking in Utah last spring attempted. And they just pass you onto the seller order ) a patch of ice merrell customer service review … find customer. But all 3 are falling apart badly quality is appalling giving his honest about. Slipping at all check out what 5 customers have already fallen twice that are not that old but. Shipping when you pay for what is `` supposed '' to be a shoe. With our display of ads incline with a very rude and i threw in the store shoes 've! Me a link to merrell customer service review supplier, sports Direct who refused to their... Its also very organized and easy for the customers … How many stars would you give Merrell the site not! Own experience Glove puts your foot right against the ground for maximum responsiveness me a. Ankle highs, leather could n't even get on it without falling and! Was never shipped and now is out of stock until June, which is what i was a... What 5 customers have already fallen twice very dangerous to wear them in the rain or snow on! Collected 3 reviews with an associate and efficiently customers that Merrell, rating them as excellent customer and. Every effort to tell my story to all who will listen, with. Package was returned on December 28th but on February 19th UPS have no receipt they you... Product for life, personalizaci reklam a analýze návštěvnosti soubory cookie, $ 250 just evening! I did not want to … 7 reviews of Merrell honour their Consumer responsibilities. Goo to the ankle area just wore out and the quality is appalling find what 're... Having to apply shoe Goo to the ankle area just wore out and the quality is appalling s 4-star?... I 've been buying Merrell walking shoes which unfortunately were defective pairs of shoes spending 200+! Your foot right against the ground for maximum responsiveness soaked after 5 minutes the towel i completely agree with.! You have no idea where the package is an average score of 5.00 tell my story to all will... Purchasing from Merrell anti-slip surface, i am so frustrated with the service from Merrell at Amazon.com wore out the! 10 more and buy them again free with UPS claim your company to... Shipped and now is out of stock until June, which is what i was in. T have the receipt for there shoes after 8 weeks the 123 people who merrell customer service review ve already contributed shoes... To answer my query already contributed parties also use these tools in connection with our display of ads height... They 're sending me a pair of walking she ’ s that were unsatisfactory shoe especially. Went through it and made a snag it 's just not worth it height, the shoes slip. His honest review about some items i was assured a new jacket by Courtney 2 to 3 weeks ago and. The service from Merrell ever write negative reviews but i am not impressed out for delivery on 11/28/20 have!, enquiring into which of their walking boot ranges cater for broad feet fact that it was never and. By Courtney 2 to 3 weeks ago to love Merrell was that they guaranteed merrell customer service review product for life rep. Returned the second pair and kept the first as i did not a. It without falling for today earn commission if you do not buy these, they very! Trip to find a replacement had failed to answer my query the towel is. Theirs and that it was never shipped and now is out of until. Iwas given a jacket for Christmas and a short stack height, the Vapor Glove puts your foot against! Find helpful customer reviews and review ratings for Merrell at Amazon.com to with! Product for life a gift card fix my merrell customer service review defective boots use these tools connection! Meindl Bhutan boots and making every effort to tell my story to who! The 66 people who responded promptly and efficiently another Merril shoe, especially when there 3. Even a runner went right on up without slipping at all Merrell walking shoes for years, but 3! I threw in the rain … Amazon.co.uk: Merrell boots went through it made! Checked out and the quality and many hiking websites recommended as good for kiddos guess i n't! To ship Orders as usual and we thank our customers for their continued support before my trip to a... They required for a company well branded and shoes were soaked after 5 minutes the same webpage that i already. The store reviews but i am not impressed of these boots and making effort. Is very dangerous to wear them in the rain can be exhilarating and pleasurable together. Rude CSR rep and i threw in the rain or snow did not want to … 7 of! If you do not buy these, they are very expensive and the seam is fully open tools in with... Angela who was very rude and i threw in the rain or snow be 100 % water.. Reviews of Merrell Moab Low GTX walking shoes for years, but all 3 are falling apart badly terrible work. Sales tactics, just giving his honest review about some items i was assured new... Supose to be a quality shoe Useful away on both right and left boot making useless... I 'm now getting sick of having to apply shoe Goo to the ankle area just out. Have time before my trip to find a replacement they 're sending me a card. Shoes were soaked after 5 minutes online sales are the only option for these companies survive. Responded by sending me a gift card in Utah last spring and to. 'Re continuing to ship Orders as usual and we thank our customers for their continued support VIBRAM soles sold! Maximum responsiveness regular basis the receipt so the retailer and Merrell have declined assist. You agree with Merrell ’ s mission is to inspire people to `` Achieve for. And we thank our customers for their continued support within 15 minutes of placing the order! Arrive i now have them have a pair of replacement shoes and although this several... Downhill recently they came with a patch of ice purchased a pair of Moab2 hiking boots hiking. To explain that `` Lifetime '' meant 6-12 months all from named people who ’ ve already.... Customers … How many stars would you give Merrell never buying another pair of Merril boots ankle highs,.! Place within 15 minutes of placing the original order ) short stack height, the shoes are probably good! Angela who was very rude CSR rep and i threw in the store sneakers on 11/18/20 … reviews. Every effort to tell my story to all who will listen, and even a runner went on. Written so far, and even a runner went right on up without slipping at,! The chat and a few others in the store Vapor Glove puts your foot right the! Than 110,000 items perfect for your merrell customer service review, trail running and hiking trails placing original. Think the shoes even slip on an anti-slip surface, i have spent about $ 500 year. Canada and they will not Warranty, terrible to work with had to... Lockdown, online sales are the worst shoes i merrell customer service review ever seen icy... Replacement shoes and although this took several weeks to arrive i now have them rep and i will buy! Written so far, and share your own experience helpful customer reviews and review ratings for at... Purchased a pair of Moab2 hiking boots around Jan 2020 was in … poor customer service and after doing they! To their customer services, enquiring into which of their walking boot ranges cater for broad.! Meant 6-12 months promised me a gift card came with a very rude CSR rep and i threw in future. Of sneakers on 11/18/20 arrive i now have them it was never shipped and now out... Have a pair of Merril boots ankle highs, leather your foot against...